Goldmine CRM Software Review

Introduction:

If you are a looking for a company that can assist you with all your CRM needs, then you may want to check out Goldmine. Offered by FrontRange Solutions that was founded back in 2000, Goldmine CRM offers customer relationship functionality to companies of all sizes. Based in the US with locations in Europe, Asia, and South Africa, FrontRange has the right Goldmine software solution that can meet the needs of its customers across the globe.

Summary and Product Overview:

Depending on the customers CRM needs, Goldmine offers customer a choice of one of four different software solutions. With enterprise, premium, and corporate options, the customer is sure to find a solution that offers the right level of functionality that can help them put their customers first while they grow and expand as a business. Each solution offers customers accessibility to relationship management, sales management, marketing automation, and customer support with higher level packages offering the customer more features and functionality so they can better manage their customer’s needs. Goldmine also offers its customers a Blackberry compatible mobile CRM solution that gives the customer’s sales team an added edge. This solution gives them the ability to access sales data when they are on the road. Goldmine’s customer service representatives are also on hand to help potential customers determine which CRM solution will work best for their company’s needs.

Key Features of the product:

Although Goldmine may only be a CRM tool, their approach to CRM is anything but a one size fits all approach. With enterprise, premium and corporate editions, companies of all shapes and sizes have the ability to implement the CRM solution that best fits their company’s needs. Those looking to get their feet wet in the CRM realm will be interested in the Goldmine Enterprise solution. With a combination of relationship management, sales management, marketing automation and customer support, this solution can help businesses that are looking to do more with their CRM solution than just automate sales calls. With the ability to manage customer relationships, track the company’s sales leads and closure rates, while managing marketing campaigns, the enterprise solution gives customers everything they need to grow their business in one handy package.

Customers who are looking for more functionality when it comes to their CRM solution will be interested in the Goldmine Premium solution. This solution offers the user the same features as the enterprise edition, but with more features and functionality that allows the user to take more of an in-depth look at their company data. With the ability to look at detailed customer information, while delivering detailed sales and marketing data, the premium solution is great for a company that is ready to do more with their CRM solution than just monitor data.

The most powerful solution in the Goldmine package is the corporate solution. This solution builds on the functionality that is available in both the enterprise and premium editions, while allowing it to easily be integrated with FrontRange’s other solutions. The corporate solution also gives the customer the ability to view business data from external resources while providing them with automation features, allowing them to worry less about how their software works and more about what they changes they need to make in order to deliver better business results.

Customer Base & Product Costing:

Goldmine’s CRM software solutions are geared towards companies of all sizes who are looking for the right CRM solution that can help them grow their customer base without sacrificing the loyalty of their existing customers. Software will need to be installed on the customer’s local hardware, with each CRM package having its own level of hardware requirements. Customers who are interested in the products that Goldmine has to offer will need to contact them directly for a quote as costs are not available on the company’s site. This allows Goldmine to determine the exact needs of the customer while delivering a competitive price for the solution that best fits the customer’s needs.

If you are looking to expand your customer base, or you just need a better way to manage and deliver results to the customers you currently have, then you may want to consider giving Goldmine a try. With three different CRM solutions you are sure to find the right software solution that can help your business grow and expand for years to come.