Commence CRM Software Review

Introduction:

If you are looking for a company that can offer you the option of a hosted CRM solution, then you may want to check out Commence. As a company that has been around since 1988, their goal is to deliver their customer quality software that can assist in increasing sales while improving customer service. Based in the United States, Commence’s dedication to technology has allowed it to deliver quality software solutions to thousands of businesses across the globe. Combine this with their business alliances with leading technology, software, and consulting companies and they have the ability to offer businesses across the globe with quality CRM solutions to meet their needs.

Summary and Product Overview:

Commence actually offers two flavors when it comes to their CRM solutions. Depending on their customers needs, they offer an On Demand and Desktop CRM solutions. Both versions offer customers access to a variety of solutions which include Contact management, Activity Management, Sales Force Automation, Lead Management, Marketing & Campaign Management, Customer Service/Support, Project Management, Reporting/Analytics, Accounting and even Mobile access to their chosen CRM solutions.

The main difference between these two offerings is the location of the customers chosen software. The hosted solution offers customers On-Demand access to a fully integrated CRM application suite that allows them the ability to utilize the software they need to grow their business without the need of hardware, software or local IT support to keep everything functioning.

The Desktop solution, on the other hand, offers customers access to the same CRM application suite, but with the ability to customize their chosen software to meet their business needs. This option allows them to grow and expand with a suite of software that can grow with them.

Key Features of the product:

Regardless of the accessibility option that the customer chooses, they still have access to a wealth of CRM solutions. Commence’s Contact Management solution offers its customers the ability to capture, track manage and share vital customer information with other departments. The best part is this option allows the user to view all the necessary data on one screen, eliminating the loss of precious time to screen jumping.

Activity Management offers customers the ability to monitor the performance and activity of their staff. This can include number of calls made, appointments generated, lead activities, forecasted sales, project tasks and to do’s allowing the customer to see who in their company is performing at their best and who could use a little more encouragement.

Sales Force Automation provides the customer with the ability to manage each part of the sales cycle by creating a structured process. It also gives them the ability to automate follow-up activities while providing managers with the ability to monitor and measure each sales reps performance.

Lead Management provides users with the ability to track all sales leads in one area. This allows the customer the ability to make sure their team is working on the most promising sales leads and not chasing another round of tire kickers.

Customer Base & Product Costing:

Commence’s software solutions are tailored towards small to mid-sized businesses looking to expand their customer base, or better manage the one that they currently have. Its Desktop Hosted solution can range from $30 to $69 per user per month for end user licenses with the optional purchase option of $495 to $895 for end user licenses per client and $495 to $1295 per server license. Prices for the hosted Desktop solution vary based on applications selected and the Desktop purchase option also requires an annual maintenance and support agreement. Customers interested in Commence’s On Demand option will need to contact them directly for pricing.

If you are looking for a solution that can help your company deliver a better closure percentage on your sales leads or you are just looking for a better way to manage the customers you already have, then you many want to consider giving Commence a try. With on demand and Desktop customizable solutions, you are sure to find the right CRM solution that can help you company reach its goals for many years to come.