C2CRM Software Reviews

Introduction:

If you are a small to medium sized company that is looking for a company that can assist you with all your CRM needs, then you may want to check out C2CRM. As a company that has been in business since 1994, C2CRM offers its customer’s the power and flexibility once only found in custom CRM solutions. This flexibility is combined with an ease of implementation that allows C2CRM to quickly and easily help to improve your companies productivity, sales and bottom line. Based in the United States, they have the ability to offer their customers quality CRM tools that can meet their needs.

Summary and Product Overview:

Unlike its competitors, C2CRM is more than just another CRM software provider. Their CRM solutions can help the customer with relationship management, sales management, customer service, marketing management, utilities, and analytics and knowledge management. With all these software options, C2CRM is more than just another COTS supplier. Due to their partnership with IBM, each of their CRM solutions is sold as a software and hardware package installed on quality IBM equipment. C2CRM also offers its customers the choice of a variety of different platforms, allowing them to tailor any of the available packages to their businesses specific needs. This gives the customer the ability to obtain the right CRM solution which can help them grow their company to the levels that they have always dreamed of.

Key Features of the product:

Although C2CRM may only offers its customers a variety of CRM solutions, their partnership with IBM helps them to stand out from the rest. Their relationship, sales, marketing and analytics & knowledge solutions helps the customer by providing them with the resources that can help their company grow.

The relationship management solution helps the customer by providing them with a solution that allows them to have easy access to all their customer information in a secure central location. This solution provides the customer with relationship tracking, activity management, team management and the mail and calendar view that provides the users with a user friendly interface to the relationship and activity modules.

Sales management helps the customer by building on the relationship management solution and adding in automation solutions that can help the customer better handle their sales leads while providing them with the tools that can help turn those leads into sales.

Marketing management solutions provide the customer with an automated marketing solution based on their customers preferred method of contact. It can even give the customer the ability to personalize the promotions that are sent to each customer based on their needs. This gives the customer the ability to contact their customers in a way they want to be contacted, which increases the possibility of a lead turning into yet another sale.
Lastly, the analytics and knowledge management solution provides customers with a solution that can help them increase the value of the relationships they have with their customers. It can help them analyze their customer base and determine which customers are the best and most profitable. That way they can take that information and determine what those customers really want as well as the cost that is associated with each customer.

Customer Base & Product Costing:

C2CRM’s CRM software solutions are geared towards small and mid-sized businesses that are looking to get a leg up on their competition. Customers who are interested in the products that C2CRM has to offer will need to contact them directly for a quote as costs are not available on the companies site. This allows C2CRM to create a solution at a competitive price that will meet their customers needs.

If you are looking to expand your customer base, or you just need a better way to manage the ones that you currently have then you may want to consider giving C2CRM a try. With customizable CRM solutions installed on quality IBM hardware, you are sure to find the right CRM software solution to help your business be productive for many years to come.